Complimentary shipping on orders over $150

Klaris

Frequently asked

Questions, answered

Orders

How do I know my size?+

Our size guide covers rings in US, EU and UK sizes, with a simple measure-at-home method. Necklaces and bracelets offer multiple lengths — check each product page.

Can I change or cancel my order?+

Yes — within 4 hours of placing your order, before it ships. Contact client care and we'll adjust it for you.

Do you offer gift wrapping?+

Every order ships in our signature Klaris packaging. For gifts, add a handwritten note at checkout — complimentary.

Shipping

How long does shipping take?+

Standard: 2–4 business days (free over $150). Express: 1–2 days. Overnight: next business day for orders before 1pm ET.

Do you ship internationally?+

Currently we ship within the United States. International shipping is coming soon — join Klaris Insider to be first to know.

Is my order insured?+

Yes — every order ships insured and trackable, at no extra cost.

Returns

What is your return policy?+

30-day free returns and exchanges on unworn pieces with original packaging. Prepaid label included.

Can I exchange a ring size?+

Yes — one free size exchange per ring within 30 days.

When will I get my refund?+

Within 5–7 business days of receiving your return, to the original payment method.

Materials

What is gold vermeil?+

Sterling silver base plated with a thick layer of 18k gold (2.5–3 microns) — richer and more durable than standard gold plating.

Is Klaris jewelry hypoallergenic?+

Yes — every piece is nickel-free and made for sensitive skin. Our vermeil is safe for everyday wear.

Are your stones natural?+

Yes — quartz, topaz, amethyst, turquoise and tiger eye are natural and hand-selected. Zirconia is lab-grown for brilliance.

Klaris Insider

What is Klaris Insider?+

Our membership program: early access to drops, birthday gift, complimentary shipping, free atelier care and exclusive events.

How do I earn points?+

Points for every purchase, reviews, referrals and birthdays. Tiers: Silver, Gold and Platinum.

What is the Trade-In program?+

Send us old jewelry — Klaris or not — for credit toward your next piece. Metals are recycled responsibly.

Still have a question?

Contact Client Care